Privacy Policy

Last updated: October 1, 2025

At Asheville Extracts, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with our services. By using our website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

     

      • Personal Information:
        Name, billing address, shipping address, phone number, email address, and payment information when you place an order.

      • Account Information:
        If you create an account, we collect login credentials and preferences.

      • Usage Data:
        Information about how you access and use our website, such as your IP address, browser type, device information, and browsing activity.

      • Cookies and Tracking:
        We use cookies, pixels, and similar technologies to improve site performance, personalize content, analyze traffic, and support marketing campaigns.

    2. How We Use Your Information

    We may use collected information to:

       

        • Process, fulfill, and deliver your orders.

        • Provide customer support and respond to inquiries.

        • Improve our website, products, and services.

        • Send transactional communications (order confirmations, shipping updates).

        • Send promotional communications (only if you have opted in).

        • Detect and prevent fraud or misuse of our services.

        • Comply with applicable legal and regulatory requirements.

      3. How We Share Your Information

      We respect your privacy. We do not sell or rent your personal information. We may share information only in the following circumstances:

         

          • Service Providers: With trusted third-party vendors (e.g., payment processors, shipping carriers, IT services) who assist us in operating our business.

          • Legal Requirements: When required by law, regulation, subpoena, or court order.

          • Business Transfers: If Asheville Extracts undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

        4. Payment Security

        We never store full credit card numbers. Payments are processed securely through trusted third-party gateways (e.g., Stripe, Square, PayPal). These providers use encryption and comply with PCI-DSS standards.

        5. Data Retention

        We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

        6. Your Privacy Rights

        Depending on your location, you may have the following rights:

           

            • Access & Correction: Request a copy of your personal data or correct inaccuracies.

            • Deletion: Request that we delete your personal data, subject to legal and contractual obligations.

            • Opt-Out of Marketing: Unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.

            • Do Not Track (California/CCPA): California residents may request that we not sell or share their personal data. Asheville Extracts does not sell customer data.

          7. Cookies & Tracking Technologies

          We use cookies to:

             

              • Remember your shopping cart contents.

              • Understand browsing behavior to improve our site.

              • Deliver relevant ads through retargeting platforms.

            You can control cookies through your browser settings. Disabling cookies may limit functionality of the website.

            8. Protecting Minors

            Our website and products are intended only for adults 21 years of age or older. We do not knowingly collect or store personal information from individuals under 21. If we learn that information has been collected from a minor, we will delete it promptly.

            9. Security

            We use appropriate technical, administrative, and physical safeguards to protect your data. However, no method of transmission over the internet or method of storage is 100% secure, and we cannot guarantee absolute security.

            10. Third-Party Links

            Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of external sites before providing them with personal information.

            11. Changes to This Policy

            We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes indicates acceptance.

            12. Contact Us

            For questions or concerns regarding this Privacy Policy, please contact us:

            Asheville Extracts
            Email: AshevilleExtracts@gmail.com