Accessibility Statement

Last Updated: January 16, 2026

Our Commitment to Accessibility

We are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We believe that everyone should be able to browse our products, learn about CBD and cannabis wellness, and complete purchases independently, regardless of their abilities.

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA standard. These internationally recognized guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Clear heading hierarchy – All pages use proper heading structure (H1, H2, H3, etc.) to help screen reader users navigate content efficiently
  • Descriptive page titles – Every page has a unique, descriptive title that identifies its purpose
  • Skip navigation links – “Skip to main content” links allow keyboard users to bypass repetitive navigation
  • Consistent navigation – Navigation menus maintain the same structure and position throughout the site
  • Breadcrumb trails – Clear breadcrumbs help users understand their location within the site

Visual Design

  • Sufficient color contrast – Text and background colors meet WCAG AA contrast ratio requirements (4.5:1 for normal text, 3:1 for large text)
  • Resizable text – Text can be enlarged up to 200% without loss of functionality or content
  • No reliance on color alone – Information is not conveyed by color alone; we use text labels, patterns, and icons
  • Readable fonts – We use clear, legible typefaces with appropriate spacing
  • Focus indicators – Visible keyboard focus indicators show which element is currently selected

Images and Media

  • Alternative text – All product images, informational graphics, and decorative elements include appropriate alt text descriptions
  • Descriptive file names – Images use descriptive file names before upload
  • Video captions – Educational videos include closed captions or transcripts
  • No auto-play media – Videos and animations do not auto-play with sound

Forms and Interactive Elements

  • Form labels – All form fields have clearly associated labels
  • Error identification – Form errors are clearly identified with text descriptions, not just color
  • Error prevention – Important actions (like completing a purchase) include confirmation steps
  • Keyboard accessibility – All interactive elements can be accessed and operated using only a keyboard
  • ARIA landmarks – Proper ARIA labels help screen readers identify page regions

E-Commerce Specific Features

  • Product information hierarchy – Product pages present information in a logical order: name, price, description, potency, COA access
  • Shopping cart accessibility – Cart updates announce changes to screen readers
  • Checkout process – Multi-step checkout includes clear progress indicators and allows users to review and correct information
  • Order confirmation – Confirmation pages are clearly titled and provide all necessary transaction details
  • Certificate of Analysis (COA) access – Lab results are presented in accessible formats with clear text descriptions

Assistive Technologies

Our website has been tested with the following assistive technologies and browsers:

Screen Readers

  • JAWS (Job Access With Speech) with Chrome and Firefox
  • NVDA (NonVisual Desktop Access) with Chrome and Firefox
  • VoiceOver with Safari on macOS and iOS
  • TalkBack with Chrome on Android

Browser Compatibility

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Apple Safari (latest version)
  • Microsoft Edge (latest version)

Keyboard Navigation

  • Full site navigation using Tab, Shift+Tab, Enter, and arrow keys
  • Product filtering and sorting accessible via keyboard
  • Shopping cart and checkout process fully keyboard accessible

Known Limitations

Despite our best efforts, there may be some limitations. We are actively working to address the following known issues:

  1. Third-party payment processors – Some payment gateway interfaces may have accessibility limitations outside our direct control
  2. PDF documents – Older PDF files may not be fully accessible; we are working to remediate these documents
  3. User-generated content – Customer reviews and photos may not always meet accessibility standards; we provide moderation and alternative formats when possible
  4. Legacy product images – Some older product images may lack detailed alt text; we are systematically updating these

We are committed to continuous improvement and regularly audit our website to identify and address accessibility barriers.

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Coordinator
Email: info@asheville-extracts.com

When reporting an accessibility issue, please include:

  • The page URL where you encountered the issue
  • A description of the problem
  • The assistive technology and browser you were using
  • Your contact information if you would like a response

We aim to respond to all accessibility inquiries within 2 business days and will work with you to provide the information or service you need in an accessible format.

Alternative Ordering Methods

If you experience difficulty using our website, we offer alternative ways to browse products and place orders:

  • Phone orders: Call [1-800-XXX-XXXX] to speak with a customer service representative who can assist with product selection and order placement
  • Email orders: Email your product requests to info@asheville-extracts.com and we will process your order and send a payment link
  • Accessible product catalog: Request a text-based product catalog via email
  • COA assistance: We can email or mail Certificates of Analysis in accessible formats upon request

Third-Party Content

While we strive to maintain accessibility standards throughout our site, some third-party content and services may be outside our direct control, including:

  • Payment processing interfaces (Authorize.net)
  • Social media feed embeds
  • Customer service chat widgets
  • Shipping carrier tracking systems

We work with vendors who share our commitment to accessibility and regularly evaluate third-party tools for compliance. If you encounter accessibility issues with third-party content, please contact us so we can work with the vendor to resolve the problem.

Ongoing Accessibility Efforts

Accessibility is an ongoing commitment. Our efforts include:

Regular Audits

  • Quarterly accessibility audits using automated testing tools (WAVE, Axe, Lighthouse)
  • Annual manual testing with assistive technologies
  • User testing with individuals who use assistive technologies

Staff Training

  • Regular training for content creators on accessibility best practices
  • Development team training on WCAG guidelines and ARIA implementation
  • Customer service training on assisting customers with disabilities

Continuous Improvement

  • Prioritizing accessibility in all new feature development
  • Systematically remediating identified issues
  • Staying current with evolving accessibility standards and best practices
  • Implementing user feedback to improve the experience

Compliance Status

This website is partially compliant with WCAG 2.1 Level AA standards. “Partially compliant” means that some parts of the content may not fully conform to the accessibility standard due to the limitations outlined above, which we are actively addressing.

Legal Information

This accessibility statement applies to asheville-extracts.com. We are committed to complying with applicable accessibility laws and regulations, including:

  • Americans with Disabilities Act (ADA)
  • Section 508 of the Rehabilitation Act
  • State-level accessibility requirements

This statement was created on January 16, 2026, and will be reviewed and updated regularly to reflect our ongoing accessibility improvements.

Additional Resources

For more information about web accessibility:

We are committed to providing an inclusive shopping experience. Your feedback helps us continue improving our website for all users.